Reviews - NPS - Loyalty

Your customers' trust, earned and shown.

Name: RatedTrue
Brand: RatedTrue
Price: 225 USD

RatedTrue collects verified reviews, measures loyalty with NPS, and rewards your best customers - all on one independent platform with AI claims-compliance moderation built in. It is the trust layer for your store, priced to undercut the incumbents.

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No obligation. A card starts a paid plan; the 90-day trial is free. Cancel any time.

One platform, three surfaces

Everything that turns a buyer into a believer.

Reviews, loyalty measurement, and rewards work together instead of forcing you to stitch together three vendors and three invoices.

Reviews

Star ratings and written reviews with photo reviews, collected through hosted forms and shown with a fast on-site widget.

Photo and text reviews
Server-rendered widget plus JSON-LD for SEO rich results
Verified-buyer badges and merchant replies

NPS surveys

One-tap Net Promoter surveys at the moments that matter, with the scores and trends read straight from your dashboard.

Post-purchase and lifecycle touchpoints
Promoter, passive, and detractor breakdown
Close the loop before churn happens

Loyalty and rewards

Points, referrals, and rewards that turn one-time buyers into repeat customers and repeat customers into advocates.

Points for purchases, reviews, and referrals
Referral links that bring in new buyers
Redeemable rewards, no separate loyalty vendor

Why RatedTrue

The moat is trust - and we built it in.

Anyone can show five stars. RatedTrue is built so those stars actually mean something, and so you never pay incumbent prices for the privilege.

Independent by design

Impartial, Yotpo-style, and never your own marketing arm. Reviews stay honest because the platform stays neutral - the merchant owns the data and RatedTrue owns the standards.

AI claims-compliance built in

FTC-safe handling of incentivized reviews and income-claim screening for direct-sales and MLM merchants. Risky health and earnings claims are caught before they publish - standard on every paid tier, not an upsell.

Cheaper, and no autoship traps

RatedTrue undercuts Yotpo, bundles reviews and loyalty in one price, and skips autoship renewals when it sends review requests - so a subscription renewal never triggers a review ask the customer did not earn.

Pricing

Simple, volume-based pricing.

Every paid tier includes every feature - reviews, NPS, loyalty, and AI claims screening. You are priced on monthly review-REQUEST volume, not per order.

Free trial

Up to 100 requests, 90 days. Card required to start.

Start free

Starter

$225/mo

Up to 5,000 requests/mo

Choose Starter

Growth

$425/mo

Up to 25,000 requests/mo

Choose Growth

Scale

$550/mo

Up to 50,000 requests/mo

Choose Scale

Answers before you ask.

What is RatedTrue?

RatedTrue is an independent reviews, NPS, and loyalty platform. It collects verified star-and-written reviews (with photos), measures customer loyalty with NPS surveys, and runs points and referral rewards - with AI claims-compliance moderation built in so what publishes on your store stays honest and compliant.

How is pricing calculated?

By monthly review-REQUEST volume, not per order. You pick the tier that fits how many review requests you send in a month - from $225/mo for Starter up to Enterprise+ - and every paid tier includes all features. SMS, if you enable it, is a metered pass-through billed at cost.

Is there a free trial?

Yes. The free trial runs 90 days and covers up to 100 review requests at $0. A card is required to start so your service continues without interruption when the trial ends, and you can cancel any time before then.

How do I integrate it?

Two simple pieces: hosted review forms your customers open from an email or link, and a widget embed plus an order-event API that tells RatedTrue when an order is fulfilled so it can send the right review request. White-glove setup help is available if you would rather we wire it up for you.

Who owns my data?

You do - the merchant owns the reviews and customer data. Independence is the product: RatedTrue stays neutral so your reviews carry weight, and your data is never spun into someone else's marketing.

How is this different from Yotpo?

RatedTrue is cheaper, bundles reviews and loyalty in one price instead of selling them as separate products, skips autoship renewals when sending review requests, and ships native FTC and claims moderation - including income-claim screening for direct-sales and MLM merchants - instead of leaving compliance to you.

Can I cancel any time?

Yes. There is no lock-in - cancel whenever you like and you keep your data.